Customer contact is of strategic importance. Managing it carefully ensures less churn, higher NPS, Csat, CET,... and more value and revenue generation.
In cooperation with Rotterdam Management School, the Flemish Agency for Innovation and Entrepreneurship and Flanders Investment & Trade, THoCC developed a toolbox for organisations for whom customer contact via remote channels is crucial.
The LevelX4 Toolbox -Beta version- is ready. You can use it free of charge until the end of January 2023.