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![01-Header-Copy-2.png](https://static.wixstatic.com/media/81b74b_59e5237a090c4c1d99fda593154115e3~mv2.png/v1/fill/w_42,h_29,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_59e5237a090c4c1d99fda593154115e3~mv2.png)
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Level up
your contact center
![](https://static.wixstatic.com/media/81b74b_9588f3cbd19b433c8a0221abe8e5ed6b~mv2.png/v1/fill/w_132,h_66,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/81b74b_9588f3cbd19b433c8a0221abe8e5ed6b~mv2.png)
![Overlay_008-1.png](https://static.wixstatic.com/media/81b74b_20efc379effa4a4f9686cfc3109f52e0~mv2.png/v1/fill/w_49,h_6,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_20efc379effa4a4f9686cfc3109f52e0~mv2.png)
Customer contact is of strategic importance. Managing it carefully ensures less churn, higher NPS, Csat, CET,... and more value and revenue generation.
In cooperation with Rotterdam Management School, the Flemish Agency for Innovation and Entrepreneurship and Flanders Investment & Trade, THoCC developed a toolbox for organisations for whom customer contact via remote channels is crucial.
Our assessments
Outcome
![Overlay_008-1_edited.png](https://static.wixstatic.com/media/81b74b_d528daf5acf44ca3857a02468e7710b4~mv2.png/v1/fill/w_49,h_6,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_d528daf5acf44ca3857a02468e7710b4~mv2.png)
Trusted by
![rabobank (2)](https://static.wixstatic.com/media/81b74b_619e336abba54000a954954a46765bba~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_619e336abba54000a954954a46765bba~mv2.png)
![wolters kluwer (1)](https://static.wixstatic.com/media/81b74b_a02e9111f53143f3a3af937946fa0493~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_a02e9111f53143f3a3af937946fa0493~mv2.png)
![totalenergies](https://static.wixstatic.com/media/81b74b_f4b83242c8994204ab184c3ed5324456~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_f4b83242c8994204ab184c3ed5324456~mv2.png)
![proximus (1)](https://static.wixstatic.com/media/81b74b_95d7362eeb9c4de0b7c99434b2db1ff8~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_95d7362eeb9c4de0b7c99434b2db1ff8~mv2.png)
![mediahuis (1)](https://static.wixstatic.com/media/81b74b_990ab72a548544ff8bc5b6d301502376~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_990ab72a548544ff8bc5b6d301502376~mv2.png)
![miele (1)](https://static.wixstatic.com/media/81b74b_607a4166ef3b4373bced6985a27cf2f7~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_607a4166ef3b4373bced6985a27cf2f7~mv2.png)
![eneco (1)](https://static.wixstatic.com/media/81b74b_7381c4e6a6254d6f92367388949e666d~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_7381c4e6a6254d6f92367388949e666d~mv2.png)
![mazda](https://static.wixstatic.com/media/81b74b_add0974dd3814fa39b8910a5d574d2bc~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_add0974dd3814fa39b8910a5d574d2bc~mv2.png)
![ing (1)](https://static.wixstatic.com/media/81b74b_3a571229bd5a4c4ebf25d11a9ce3ba4a~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_3a571229bd5a4c4ebf25d11a9ce3ba4a~mv2.png)
![ikea (1)](https://static.wixstatic.com/media/81b74b_038e833278624694acff2d20d4be988c~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_038e833278624694acff2d20d4be988c~mv2.png)
![colruyt (1)](https://static.wixstatic.com/media/81b74b_d7869654d19e4f40bf233a510776d189~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_d7869654d19e4f40bf233a510776d189~mv2.png)
![carglass (1)](https://static.wixstatic.com/media/81b74b_1a0ffd3cb676466a91a0ea3d28a6e1f7~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_1a0ffd3cb676466a91a0ea3d28a6e1f7~mv2.png)
![dpd (1)](https://static.wixstatic.com/media/81b74b_93dc353f8a77412c851160af28ec2c13~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_93dc353f8a77412c851160af28ec2c13~mv2.png)
![bpost (1)](https://static.wixstatic.com/media/81b74b_c3b2f87ceaed4913afaeaf3481cafe1a~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_c3b2f87ceaed4913afaeaf3481cafe1a~mv2.png)
![bnp](https://static.wixstatic.com/media/81b74b_71b336ee99c44072a79f7c517c7bd645~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_71b336ee99c44072a79f7c517c7bd645~mv2.png)
![call excell](https://static.wixstatic.com/media/81b74b_5d5b1cb1263a4c698a93d1d6a2df92ac~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_5d5b1cb1263a4c698a93d1d6a2df92ac~mv2.png)
![24plus](https://static.wixstatic.com/media/81b74b_7e40dd132c3144b98406ad1a1066ecd9~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_7e40dd132c3144b98406ad1a1066ecd9~mv2.png)
![rabobank (2)](https://static.wixstatic.com/media/81b74b_619e336abba54000a954954a46765bba~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_619e336abba54000a954954a46765bba~mv2.png)
![wolters kluwer (1)](https://static.wixstatic.com/media/81b74b_a02e9111f53143f3a3af937946fa0493~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_a02e9111f53143f3a3af937946fa0493~mv2.png)
![totalenergies](https://static.wixstatic.com/media/81b74b_f4b83242c8994204ab184c3ed5324456~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_f4b83242c8994204ab184c3ed5324456~mv2.png)
![proximus (1)](https://static.wixstatic.com/media/81b74b_95d7362eeb9c4de0b7c99434b2db1ff8~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_95d7362eeb9c4de0b7c99434b2db1ff8~mv2.png)
![mediahuis (1)](https://static.wixstatic.com/media/81b74b_990ab72a548544ff8bc5b6d301502376~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_990ab72a548544ff8bc5b6d301502376~mv2.png)
![miele (1)](https://static.wixstatic.com/media/81b74b_607a4166ef3b4373bced6985a27cf2f7~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_607a4166ef3b4373bced6985a27cf2f7~mv2.png)
![eneco (1)](https://static.wixstatic.com/media/81b74b_7381c4e6a6254d6f92367388949e666d~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_7381c4e6a6254d6f92367388949e666d~mv2.png)
![mazda](https://static.wixstatic.com/media/81b74b_add0974dd3814fa39b8910a5d574d2bc~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_add0974dd3814fa39b8910a5d574d2bc~mv2.png)
![ing (1)](https://static.wixstatic.com/media/81b74b_3a571229bd5a4c4ebf25d11a9ce3ba4a~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_3a571229bd5a4c4ebf25d11a9ce3ba4a~mv2.png)
![ikea (1)](https://static.wixstatic.com/media/81b74b_038e833278624694acff2d20d4be988c~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_038e833278624694acff2d20d4be988c~mv2.png)
![colruyt (1)](https://static.wixstatic.com/media/81b74b_d7869654d19e4f40bf233a510776d189~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_d7869654d19e4f40bf233a510776d189~mv2.png)
![carglass (1)](https://static.wixstatic.com/media/81b74b_1a0ffd3cb676466a91a0ea3d28a6e1f7~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_1a0ffd3cb676466a91a0ea3d28a6e1f7~mv2.png)
![dpd (1)](https://static.wixstatic.com/media/81b74b_93dc353f8a77412c851160af28ec2c13~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_93dc353f8a77412c851160af28ec2c13~mv2.png)
![bpost (1)](https://static.wixstatic.com/media/81b74b_c3b2f87ceaed4913afaeaf3481cafe1a~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_c3b2f87ceaed4913afaeaf3481cafe1a~mv2.png)
![bnp](https://static.wixstatic.com/media/81b74b_71b336ee99c44072a79f7c517c7bd645~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_71b336ee99c44072a79f7c517c7bd645~mv2.png)
![call excell](https://static.wixstatic.com/media/81b74b_5d5b1cb1263a4c698a93d1d6a2df92ac~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_5d5b1cb1263a4c698a93d1d6a2df92ac~mv2.png)
![24plus](https://static.wixstatic.com/media/81b74b_7e40dd132c3144b98406ad1a1066ecd9~mv2.png/v1/fill/w_75,h_75,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_7e40dd132c3144b98406ad1a1066ecd9~mv2.png)
A piece of cake ..
![Overlay_006-Copy.png](https://static.wixstatic.com/media/81b74b_732d85a312e54bf6b6652621c028c2bc~mv2.png/v1/fill/w_49,h_13,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/81b74b_732d85a312e54bf6b6652621c028c2bc~mv2.png)
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