Assess the roadmap to a higher potential for your customer contact center

Discover strenghts and opportunities in only 15 minutes.

Receive a FREE roadmap and actionplan to growth.

Determine in 39 statements the foundation for a futureproof contact center.

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Level up your contact center step by step


Get key insights on your contact center spotting strenghts and opportunities for your service center.

Maturity score

An objective score rating your contact center’s current state and a view on its future successful development.

9 Ways to win

9 domains to analyze the core of your contact center. Strategy and People. And 7 more.

To improve is to change

39 assessment topics guide you to a detailed improvement project.

Your priority list

The first 15 game-changing opportunities for your contact center and how to tackle them effectively.

Easy does it

Invite your team to deliver input and feedback, while you easily consult your contact center’s analysis online.

Quick assessment

100% Free | 15 minutes | 1-2 people

Online assessment with 39 statements to be scored. Output: AS IS versus TO BE

To be filled out by senior and operations management

Outcome is a clear report with detailed radar chart

Eneco increases Net Promotor Score (NPS) by 44% after LevelX4 full assessment

Do like Eneco and become the best in class. LEVELX4 can help you achieve striking results just like the rest of our customers.

“We carry out the LEVELX4 assessment

every year to constantly monitor our processes and adjust where necessary. Ultimately, it’s about continuous improvement of the service. By comparing the annual measurements, we know exactly what improvement points to focus on.”

Start today: Define your top priorities

The LEVELX4 takes out the guesswork and helps you immediately focus on priorities that will have the biggest impact on customer loyalty and satisfaction.

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