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Level up
your contact center

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Customer contact is of strategic importance. Managing it carefully ensures less churn, higher NPS, Csat, CET,... and more value and revenue generation.
In cooperation with Rotterdam Management School, the Flemish Agency for Innovation and Entrepreneurship and Flanders Investment & Trade, THoCC developed a toolbox for organisations for whom customer contact via remote channels is crucial.

Our assessments

Outcome

Want to try it real quick?

You will get 39 statements of which we want to know how far your organization is in this today, and what your ambition is within a year regarding that same subject.

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A piece of cake ..

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Contact us

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